Returns & Exchanges

At Musical Instrument Store Online, we want you to be completely satisfied with your purchase. If your new gear isn't the perfect fit, you can return most items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack with Care

  Place the instrument in its original packaging, ensuring all accessories, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the instrument to verify its condition, we will process your refund to the original payment method within 5-7 business days.